How it works
From your cart to your door in five steps.
- 1
Choose your store
Tell us where you are. We'll show the store that delivers to you, with its own products, prices and delivery slots.
- 2
Fill your cart
Browse aisles or search. Deals are marked, and items sold by weight show an estimated price.
- 3
Pick a delivery slot
Choose a two-hour window, today or later in the week. Busy slots fill up, so book early on weekends.
- 4
Pay securely
Pay with mobile money or card in Rwanda, card or Interac in Canada, or cash on delivery where the store offers it.
- 5
We pick, pack and deliver
Follow your order live. Approve any replacements, then give the driver your PIN when your groceries arrive.
Replacements
If an item is out of stock when we pick your order, the picker suggests a similar product. You'll get a notification and can approve or decline it from your order page.
If you don't answer in time, we remove the item and you're not charged for it.
Items sold by weight
For fruit, vegetables, meat and cheese, the price you see is an estimate based on a typical weight. We weigh each item when we pick it and charge the real weight, capped at 10% above the estimate.
If you paid online and the final total is lower, we refund the difference automatically.
Tracking your order
Your order page shows every step: confirmed, being picked, packed, out for delivery and delivered. We also send updates by email, SMS or app notification, as you prefer.
Still need help?
Our team answers every request, usually within a few hours during opening times.