Delivery and refund policy

You choose a delivery window at checkout. The delivery fee and minimum order depend on your area and are shown before you pay. Some stores offer free delivery above a certain order value.

Our driver gives your groceries to you or someone at the address and confirms with your 4-digit PIN. If nobody is available, we'll call you and arrange a new slot; perishable items go back to the store.

If an item runs out, we suggest a replacement you can approve or decline. You're never charged for items you didn't receive. If something is missing from your bags, tell us within 48 hours and we'll refund it.

If a product is damaged, spoiled or past its date, open a support request within 48 hours with a short description (a photo helps). We'll refund it or replace it.

• Refunds go back to the payment method you used. Mobile money and card refunds usually appear within 3 to 10 business days.
• For cash on delivery orders, we refund by mobile money or store credit, as you prefer.
• Weighed items charged below the estimate are refunded automatically when your order is packed.